Amenity Access Information
Q: How do I request a new gate access device, entry code or call box listing (if applicable)?
A: Please complete the attached form (below) to request a new gate access device or to have your call box/code updated (if applicable).
Send your completed form to houamenity@goodwintx.com and the Amenity Team will send an email confirmation when your request is processed.
Q: How do my guests and visitors enter the community?
A: Guests are encouraged to use the call box for access.
Your guest will arrive at the call box, scroll through to find your name, then will press a number shown next to your name.
The call box will ring up to your phone.
You will have one minute of talk time to determine who is at the gate.
To let them in, press “9” on your phone to open the gate.
Q: How do I pay for my gate access device?
A: Any charges will be billed to your HOA account. Click HERE to pay for any applicable charges.
NOTE: Charges will not be reflected on your account until your request has been processed and finalized.
Q: My gate access device is no longer working. What do I do?
A: If your access device has dead or dying batteries, please change them with known-good batteries.
If that does not resolve your issue, please email houamenity@goodwintx.com. Be sure to include your name, address, and device number in your email.
